FAQ

I would like to change or cancel my reservation
To change or cancel one of your existing reservations, click on the View Reservations link located on the left hand side of the My Account section. From there, you will be able to see all of your current and past reservations. If the reservation has not yet occurred, you will have the opportunity to click Cancel next to the reservation, or click on View in order to update any information. If you would like to contact our Concierge department with a specific question about your reservation, please click on Messages next to the appropriate reservation. Please note that if a reservation has already occurred, you will not see the Cancel link.

I would like to book my travel
When you are ready to book your travel arrangements, you can browse any of the sections of your membership to access all of the amazing benefits. Check out the Member Guide to learn more about each of the sections within your membership. If you need further assistance, click here to book a Personal Concierge Appointment. You can also chat live with a representative or call us at (858) 264-5560 and we will assist you in planning your perfect travel experience.

I would like to reserve my flights
You can search for and book your airfare for everyone traveling in your group directly through the Flights section of your membership. During the booking process, you will have the ability to browse by class (i.e. first class, business, economy, etc.), select your seat preference (aisle or window), and even have your flight count towards any applicable frequent flyer programs! Once you have placed your reservation, you will be sent information on how to check-in for your flight and select your specific seats.

I would like to check my Reward Credits
To see how many Reward Credits you have earned, click on Reward Credits, located on the left hand side of the My Account section. Here you will be able to see all of your reward credits. This will show you when and how they were earned, the quantity, the expiration date, and the status of the credits. Please note that only Active reward credits can be redeemed. If you have not yet completed your travel, the reward credits earned for that travel will not yet be Active.

I have a question about my membership
For more information on how to use your membership and get the most out of your benefits, please click on Member Guide in My Toolbox, located on the left hand side of the My Account section. If you need further assistance, click here to send us a message or click here to book a Personal Concierge Appointment. You can also chat live with a representative, or call us at (858) 264-5560 and we will assist you in planning your perfect travel experience.

I would like to schedule a Personal Concierge Appointment
Please click here to schedule a Personal Concierge Appointment. Select the date and time that works best for you and let us know what you would like to discuss. Please be as detailed as possible so our Concierge Team can have all of the appropriate information ready for your appointment.

I would like to update the travelers on my account
To update the information for the travelers on your account, you can Edit their information directly from the checkout page once you are ready to place your reservation, or you may do so via the My Account section, under Manage Account Info. To add a new traveler from either page, just click the Add New Traveler link. To Edit or Delete a traveler, just click the desired link next to the existing information. Please note that neither the Primary or Secondary Traveler can be deleted from your account.

I was not able to find the answer to my question
For more information on how to use your membership and get the most out of your benefits, please click on Member Guide in My Toolbox, located on the left hand side of the My Account section. If you need further assistance, click here to send us a message. You can also click here to book a Personal Concierge Appointment. You can also chat live with a representative, or call us at (858) 264-5560 for immediate assistance.